Shipping & Returns
For any questions please contact us by emailing firstname.lastname@example.org or by calling 707-687-9176.
Due to ever changing direct-shipping laws and regulations, the list of states that we ship to may change at any time. All wines are sold in California and title passes to the buyer in California. We will arrange for shipment on behalf of the buyer, to an address specified by the buyer, provided that in our sole discretion we believe that such shipment will not subject us to the risk of any sort of legal action or other harm. If a buyer lives in a state where the direct shipment of wine may violate the law, we will contact the buyer to discuss shipping options, which options may include provision of an alternative shipping address in a state where the direct shipment of wines to consumers is permitted or storage of the wines at an acceptable third-party storage facility.
Ernest Vineyards is committed to excellence and we will do everything in our power to assure that our wines are of your complete satisfaction. We utilize a fulfillment center to assure that your wines are received in the condition of which they left the winery. All Ernest Vineyards wines are stored in a temperature-controlled environment and are hand processed to guarantee that they are in excellent condition upon leaving the fulfillment center.
We ask that you follow these simple instructions to assure that your wine was received to your complete satisfaction.
Inspect all packages as soon as they are received. If not, please continue with the steps below.
Should any bottle(s) be broken, please contact email@example.com within 48 hours of arrival so that we can initiate a claim with our fulfillment center.
Please keep the original package(s) and its contents exactly as you found them if at all possible.
We will arrange to have the wine picked up in most cases. Understand that if the broken product cannot be retrieved, we cannot receive compensation for the loss. Returns cannot be processed after 10 days. Any return claim due to a defect in the product will be addressed on a case-by-case basis. We are happy to replace (if able) or refund you for any bottle of wine that is damaged or flawed. However, we are unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. If you have found that your wine is flawed we ask that you keep the bottle, its unused contents, and the cork. Wine should not be returned without prior approval from Ernest Vineyards.
Please address all concerns of this nature to firstname.lastname@example.org and make sure to include customer name and address, date of purchase, product name and vintage, and reason for concern.